How To Handle Mess Ups At Work Like A Boss

How-To-Handle-Mess-Ups-At-Work

I totally messed up at work the other day. Well, I messed up on one of my blogging gigs, which is still work for me.

When I work with clients on sponsored posts, I have deadlines and deliverables. Posts have to be published, and they usually have to be shared on social media, too.

So the other day, I got an e-mail asking me why I hadn’t submitted my post links.

Here’s what happened while I was reading that:

My heart sank, I got all sweaty, my heart started pounding, and I felt like a total loser because I forgot to write my post.

That’s right, just totally forgot about it.

Epic failure status.

But you know what? It taught me something. It obviously taught me that I need to freaking look at my assignment schedule, but it also taught me how to handle work mess ups like a total boss.

Here’s how you do that:

1. Apologize. Make sure it’s clear that you’re sorry.

First of all, you have to be sorry. Like, really really sorry. You have to feel bad about it, and you have to make sure that your boss or your client or your customer knows that. So what did I do? I e-mailed my client and I started off my e-mail with how sorry I was.

2. Don’t offer excuses. Just be honest and own up to your failure.

I could have then continued to tell my client that I had a family emergency. I could have told her that my cat almost got hit by a car or that my nonexistent child was in the emergency room. I could have said that my computer erased all my files and that I’d been at the Apple store all morning. There are a million things I could have told her, some that she may actually have believed, but you know what I told her? I told her that I was so sorry, it was  inexcusable and I don’t know how it happened, but I totally just forgot about it. Because that was the truth. I sucked. I failed. It was my fault. But you know what? That’s okay sometimes, and it’s definitely a lot better than playing the blame game. No one likes that game, and when you play it, you end up looking like an idiot.

3. Do whatever you can to fix it.

So once you’ve acknowledged that you messed up, do whatever you can to fix it. Ask the person you’re trying to reconcile with, “What can I do to fix this?” At the very least, it shows that you care enough to try to make things better, and most of the time, there IS stuff you can do to fix it. So in my case, I asked if I could still submit my post. I even offered to increase my social media amplification from 4 shares to 8 shares. I didn’t just say “Sorry, bye.” Instead, I made an effort to remedy the situation.

4. Accept the consequences of your mistakes. 

You screwed up. It happens. We’re human! And while sometimes there IS something you can do to fix it, other times you can’t. So even though I asked my client if I could still submit my post, I also told them that I fully understood if they didn’t need anymore. What would that mean, exactly? It would mean I lost some money. It would mean I very likely wouldn’t have the opportunity to work with them again in the future. But if that happened, it was my own fault, so I’d have to accept that.

5. Learn from it and don’t let it happen again.

I was lucky, and my client was super awesome, so you know what she told me? She told me they’d still accept it. Whewwww! I got lucky there! It really could have gone either way. But regardless, when you mess up at work, the important part is that you learn something, like I did, and you do everything you can to make sure it doesn’t happen again.

And that my friends is how you handle mistakes like a BOSS.

Has this ever happened to you? Any other good advice on epic failures? Let me know!

 

New to blogging? This might be a good place to start.

Oh, and I’m now offering 1-on-1 coaching sessions via phone to help answer any blogging questions you may have. $25 for a one hour session. Would love to share any advice I can give you, and make a new friend along the way! Contact me here for additional info 🙂

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4 Comments

  1. Jenny

    March 10, 2016 at 10:00 pm

    Great tips, Kayla!
    I needed this today.

    xoxo, Jenny

  2. Epic Fail: How to Handle Mess ups at Work Like a Boss - Apply Online Today

    March 20, 2016 at 10:51 am

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  3. win warfield

    April 6, 2017 at 11:19 am

    This is really cool, ive been finding lately that whenever i have an issue with how something was done, nobody wants to take responsibility for anything. Ive recently been helping one of my friends handle renovations on their apartment, and when the craftsmanship of the renovations was of really low quality, the main contractor blames it on his employees. To me if you are the boss, you are responsible for the work done by all of your employees, and need to go out of your way to remedy any errors that are caused by them as well as ones caused by yourself.

  4. win warfield

    April 6, 2017 at 11:19 am

    This is really cool, ive been finding lately that whenever i have an issue with how something was done, nobody wants to take responsibility for anything. Ive recently been helping one of my friends handle renovations on their apartment, and when the craftsmanship of the renovations was of really low quality, the main contractor blames it on his employees. To me if you are the boss, you are responsible for the work done by all of your employees, and need to go out of your way to remedy any errors that are caused by them as well as ones caused by yourself.

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